Privacy Policy

1. Introduction

At Biz ("Company", "we", "us", or "our"), respecting your privacy is essential. This Privacy Policy outlines how we collect, store, handle, and safeguard personal information collected through our SaaS platform, CRM, email automation software, and marketing websites in compliance with applicable United States federal and state privacy legislation (including CCPA/CPRA, VCDPA, and US state privacy acts).

2. Information We Collect

We collect several types of information from and about users of our Services:

A. Account & Registration Data

Full name, professional email address, company name, phone number, billing address, and payment card details (processed securely via PCI-compliant merchant gateways).

B. Platform Usage & Lead Data

Customer contact lists, campaign logs, email templates, open/click rates, lead interaction metrics, and API integration tokens that you upload or connect to your account.

C. Technical & Device Information

IP addresses, browser type, device identifiers, operating system, geographical location, cookies, and system analytics collected automatically when accessing our application.

3. How We Use Your Information

We utilize collected data strictly for commercial and legal operations, including:

• Providing, operating, and optimizing CRM, lead tracking, and automated email workflows.
• Processing recurring billing transactions and preventing fraudulent chargebacks.
• Enhancing AI subject line generators and campaign optimization tools.
• Sending critical service notices, system updates, and account alerts.
• Complying with legal obligations, CAN-SPAM mandates, and law enforcement requests.

4. State Privacy Rights (California, Maryland & US State Notices)

If you are a resident of California, Maryland, or other US states with active state privacy laws (including the Maryland Online Data Privacy Act - MODPA and CCPA/CPRA), you possess specific statutory rights regarding your Personal Information:

• Right to Access / Know: Confirm whether we are processing your personal data and request access to specific information collected over the past 12 months.
• Right to Delete: Request deletion of personal data provided by or obtained about you, subject to applicable legal exceptions.
• Right to Correct: Request correction of inaccuracies in your personal data taking into account the nature of the data.
• Right to Opt-Out of Sale / Targeted Advertising: We do NOT sell your personal information or shared CRM data for monetary consideration. You have the right to direct us not to process your personal data for targeted advertising or profiling.
• Right to Non-Discrimination: We will never discriminate or alter service pricing/quality against you for exercising your state statutory privacy rights.

5. Data Security & Storage

We implement robust, industry-standard administrative, physical, and technical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. Data is transmitted via secure HTTPS/TLS encryption and stored on SOC-2 certified cloud infrastructure within the United States.

6. Cookies & Tracking Technologies

We use essential and analytical cookies to maintain active session authentication, remember user preferences, and compile aggregated traffic statistics. You can configure your browser to block or alert you about these cookies, but some parts of the service may not function properly.

7. Privacy Inquiries & Data Requests

If you have questions regarding this Privacy Policy or wish to exercise your state privacy rights, please reach out to our Privacy Office: