Cancellation & Refund Policy

1. Absolute No Refund Policy

At Biz ("Company", "we", "us", or "our"), all sales are final. Due to the digital nature of our SaaS products, software automated workflows, lead generation databases, AI credit usage, and CRM tools, we maintain a strict 0% (zero) refund policy.

Once a payment, transaction, or recurring subscription payment is processed, no full or partial refunds, credits, or chargebacks will be issued under any circumstances, including but not limited to:

• Unused subscription periods or early termination of service.
• Accidental renewals, forgotten recurring billing cycles, or failure to cancel prior to renewal.
• Incompatibility with user hardware, third-party software, or internet connectivity issues.
• Dissatisfaction with generated leads, campaign metrics, deliverability rates, or AI response outputs.
• Account suspension or termination due to violation of our Terms of Service or Acceptable Use Policy.

2. Subscriptions & Automatic Renewals

Biz services operate on an automatically recurring billing schedule (monthly, annually, or as specified upon purchase). By subscribing to our service, you expressly acknowledge and agree that your subscription will automatically renew at the end of each billing cycle unless you proactively cancel it prior to your billing date.

You may cancel your subscription at any time through your Account Settings or by contacting our customer support team at least 24 hours prior to the next scheduled billing date. Cancellation prevents future auto-renewals; it does not grant a refund for previous charges.

3. Unauthorized Chargeback Policy (US Compliance)

In accordance with United States federal and state commercial guidelines, opening a credit card chargeback or merchant dispute without contacting us first constitutes a breach of contract.

If a chargeback or payment dispute is initiated against Biz for legitimate software fees:

• Your account and connected integration services will be immediately suspended or permanently terminated.
• We reserve the right to submit this Refund Policy along with user access logs, IP tracking, and signed agreement records to your financial institution to dispute the chargeback.
• You may be liable for administrative and collection fees incurred to resolve fraudulent disputes.

4. Support & Billing Contact

If you have any questions regarding your account status, recurring billing dates, or cancellation procedure, please reach out to our billing team prior to your next payment cycle.